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Fidelman, Miles R. – 1997
This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…
Descriptors: Access to Information, Computer Mediated Communication, Electronic Libraries, Hypermedia
Hayes, Robert M.; Walter, Virginia A. – 1996
Public libraries must operate in a time of increasing change, both within the library community and throughout the larger social and economic environments in which the library must function. This book is a guide to the strategic management of change in community libraries. It addresses the unique circumstances and needs of public libraries and…
Descriptors: Change, Change Strategies, Evaluation Methods, Library Administration
St. Clair, Guy – 1993
Information is a consumer-driven commodity; the very existence of libraries and information centers is based on the patrons' need for specific information or material. This professional resource shows how to use management methods to implement a strong customer service program to deliver better service to patrons. This book outlines the reasons…
Descriptors: Feedback, Information Industry, Information Management, Information Services
St. Clair, Guy – 1997
Information services managers have a responsibility to provide the best information delivery possible. The basic principles of total quality management can be used by information professionals to help justify library funding through the creation of an environment where customer-patron satisfaction is paramount. This book reveals how to apply the…
Descriptors: Administrator Role, Benchmarking, Improvement Programs, Information Services
Download full textWisconsin State Dept. of Public Instruction, Madison. Div. for Libraries and Community Learning. – 1995
The purpose of this long-range plan is to describe the status of library development in Wisconsin, the needs and problems of libraries, and the possible ways of meeting these needs over the next 5 years. The plan reflects reports submitted to the Division for Libraries and Community Learning staff, surveys, consultations with librarians and…
Descriptors: Elementary Secondary Education, Learning Resources Centers, Library Cooperation, Library Development
Peer reviewedWiddicombe, Richard – Planning for Higher Education, 1995
Two strategies used by the Stevens Institute of Technology (New Jersey) library to manage acquisition of periodicals are described. The first involved a study of circulation of existing titles to pare unused subscriptions, and a concurrent monitoring of faculty research productivity. The second was a shift in resources to electronic media and…
Descriptors: College Administration, College Faculty, College Libraries, College Planning
