This manual provides a beginning approach for research libraries to better describe the use and users of their networked services. The manual also aims to increase the visibility and importance of developing such statistics and measures. Specific objectives are: to identify selected key statistics and measures that can describe use and users of…

This guide discusses the essentials of live virtual reference, preparing for virtual reference, and implementing and incorporating virtual reference. Chapter 1, "Understanding Live Virtual Reference," lays out what virtual reference is and how it compares to other forms of reference. Chapter 2, "Offering Live Virtual Reference," presents ten…

There are no foolproof solutions to Internet access in libraries. This article lists selected library solutions, what not to do, and what to do: pick a common-sense approach, focus on customer service, keep an open mind, avoid accepting or repeating hearsay, and find common ground. Includes highlights of the Orange County (FL) Library System's…

This step-by-step guide gives librarians the information to develop successful, collaborative ventures with other organizations in an effort to provide comprehensive and integrated services for children and families. Each chapter outlines steps to take in the creation of a family-centered library environment. The topics discussed are: serving…

This book provides basic information about the World Wide Web and serves as a guide to the tools and techniques needed to browse the Web, integrate it into library services, or build an attractive, user-friendly home page for the library. Chapter 1 provides an overview of Web basics and chapter 2 discusses some of the big issues related to…

This guide provides information to help librarians plan, execute, and evaluate events for high school students. Benefits of effective programs are emphasized, and techniques are offered to enhance the curriculum, improve school library media center usage, broaden student interest, and inspire lifelong learning. The book is divided into eight…

If managed well, electronic journals (e-journals) can be extremely efficient, saving money and space while improving access and speeding information delivery. With the help of the Internet, e-journals can also make library collections more accessible to both users and staff. Covering the process of managing electronic serials from licensing,…

This guide features 10 customizable, ready-to-run workshops for librarians wishing to establish or refine ongoing Internet training for staff members or patrons. Each workshop in the book includes an introduction, an objective, a timed lesson plan, tips, a sample script, and reproducible handouts. In order to provide for the variety of settings…

A summer reading program can be designed to attract not just those teenagers who love to read, but also nonreaders who have yet to experience the joy of reading. This book gathers from library literature and previously unpublished accounts of recent programs and provides information about different kinds of summer reading programs designed…

Gives guidance in preventing library staff downsizing or outsourcing: remember the competition, read financial reports and periodicals, identify key library executives and patrons, define the library as a "profit center," market the library, make yourself essential and indispensable, remind users of the library's resources, embrace the…

This new edition retains the underlying principles which distinguished the earlier volume: the impact of the economic environment on libraries, the interrelations of financial and service planning, attention to budgeting, and realistic appraisal of the prospects for the support of libraries. Added to this foundation are the economic and…

Purpose: This study seeks to explore the utilization of mobile phone services in the educational environment, explore the nature of mobile phone use among university students, and investigate the perception of university students on mobile phone uses in library and information services. Design/methodology/approach: The study used a review of…

This document provides guidelines on policymaking for public librarians and public library trustees in Vermont. Topics covered include: (1) the importance of policies in bringing order, logic, stability, and continuity to a library's operation; (2) the roles of trustees and librarians in adopting carrying out policies; (3) reasons why policies…

This book provides an introduction to basic communications concepts, a step-by-step process for developing and implementing a library public relations/communications plan, and descriptions of effective library communications tools and strategies. Detailed examples of the application of solid communications planning in school, public, academic, and…

This book provides school library media specialists (SLMSs) with practical guidelines and suggested Internet sites for designing cyber libraries that are reflective of their school's research, curriculum, and recreational reading needs. An introduction provides SLMSs with a rationale for designing cyber libraries. Chapter 1, Cyber Library…