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Chatbot Integration within United States Higher Education Websites: Historical Trends from 2017-2023
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Z. W. Taylor; Samuel Owusu – Technology, Knowledge and Learning, 2025
As technology continues to advance, more institutions of higher education are integrating artificially intelligent chatbots within their websites to increase customer service efficiency and disseminate information more effectively. However, to date, no studies have explored when institutions of higher education have adopted these technologies, and…
Descriptors: Artificial Intelligence, Technology Uses in Education, Technology Integration, Higher Education