Executive development programs teach various skills deemed important in future leaders and help shape future leadership and its performance. However, they are often excessively focused on competencies required for dealing with internal issues and relationships. They do a much less admirable job preparing future executives for the unique skills…

In early 2011, the International Society for Performance Improvement (ISPI) invited three universities--University of North Carolina, Charlotte; Purdue University; and Wayne State University--to participate in the third annual University Human Performance Technology (HPT) Case Study Competition. Each university put together a team of three or four…

At a search marketing company, each search engine optimization (SEO) specialist writes up to 10 to 12 complex 20-page monthly reports in the first ten business days of each month. These SEO specialists do not consider themselves to be writers, yet they generate these structurally and rhetorically complex reports as a matter of course, while…

Purpose: The purpose of this paper is to provide a critical analysis of the importance of service excellence in higher education. Design/methodology/approach: The research upon which this paper is based employed a phenomenological approach. This method was selected for its focus on respondent perceptions and experiences. Both structured and…

This article describes the AECT PacifiCorp Design and Development competition, an important event for students of and academic programs in instructional design and human performance improvement. It details the three phases of the competition and describes how students and academic programs benefit from it. Included are the general topics and…