In the year since ChatGPT was released by OpenAI, librarians, instructors, and higher education administrators have grappled with generative artificial intelligence (AI) and its implications for teaching, learning, research, and writing. Drawn from informal conversations, professional observations, discussion groups, and professional development…

How can novel AI techniques be made and put to use in the library? Combining methods from data and library science, this article focuses on Natural Language Processing technologies, especially in national libraries. It explains how the National Library of Sweden's collections enabled the development of a new BERT language model for Swedish. It…

Chatbots have experienced significant growth over the past decade, with a proliferation of new applications across various domains. Previous studies also demonstrate the trend of new technologies, especially artificial intelligence, being adopted in libraries. The purpose of this study is to determine the current research priorities and findings…

This study aims to evaluate the effectiveness and potential utility of using machine learning and natural language processing techniques to develop models that can reliably predict the relative difficulty of incoming chat reference questions. Using a relatively large sample size of chat transcripts (N = 15,690), an empirical experimental design…

This paper focuses on the opportunities and challenges associated with the use of artificial intelligence (AI) in academic library operations. In the quest to render fast, effective and efficient services, academic libraries have adopted different technologies in the past. Artificial intelligence technologies is the latest among the technologies…

Position postings and professional literature represent opportunity for insights into the expectations of aspiring position applicants as well as describe appropriate skills, experiences and management or leadership approaches that can inform incumbent information executive (e.g. Chief Information Officers and Library Deans) on effective…