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Direct linkRobert Lesley – ProQuest LLC, 2024
The focus of this study was derived from staggering attrition rates that it calls centers year over year. At times call centers post-COVID-19 pandemic saw attrition rates fluctuating between 30%-50%. With any job there are challenges that are faced. These attrition rates stand 28%-40% higher than the United States 2023 national attrition rates of…
Descriptors: Staff Orientation, Performance Based Assessment, Quality Assurance, Utilities
Technology-Based Rich Media Training Compared to Traditional Media Training in Blue-Collar Employees
Joseph L. Guidry – ProQuest LLC, 2021
The objective of this study is to determine the effects of traditional training compared to technology-based rich media training and the results upon course dissemination and completion corresponding course indicators, reaction, learning, and behavioral change quantified using Kirkpatrick's four-level training evaluation model. The study aims to…
Descriptors: Technology Uses in Education, Blue Collar Occupations, Employee Attitudes, Training Methods
Download full textHarps, Shauna; Lamitie, Amy – Region 5 Comprehensive Center, 2020
The Region 5 Comprehensive Center worked in partnership with the Tennessee Department of Education to develop a professional learning framework and toolkit. Although they were developed to meet the needs of education staff in Tennessee, the guidance can benefit other state education stakeholders in their efforts to ensure all professional learning…
Descriptors: Adult Learning, Professional Development, Educational Quality, Learning Theories
Peer reviewedDenny, Marina D'Abreau – Journal of Extension, 2017
The Adult Mentoring Assessment for Extension Professionals will help mentors develop an accurate profile of their mentoring style with adult learners and identify areas of proficiency and deficiency based on six constructs--relationship, information, facilitation, confrontation, modeling, and vision. This article reports on the reliability of this…
Descriptors: Extension Education, Extension Agents, Mentors, Training Methods
Mayombe, Celestin – International Journal of Lifelong Education, 2016
Adult non-formal education and training (NFET) in South Africa was adopted in 1990 to address the problem of unemployment of non-educated and unskilled adults. Public and private NFET centres aim to meet the training needs of adults who were deprived of formal education that would foster access to opportunities for employment. The paper reports on…
Descriptors: Foreign Countries, Labor Market, Nonformal Education, Employment Programs
Pete, Elizabeth – ProQuest LLC, 2016
The problem addressed by this project study was low levels of adjunct faculty compliance and satisfaction with the professional development program at a local college. The purpose of the study was to determine if an alternative delivery method would yield higher levels of compliance and satisfaction than would a traditional professional…
Descriptors: Adjunct Faculty, Professional Development, Andragogy, Independent Study
