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Direct linkClark, Karlene T.; Walker, Stephanie R. – Journal of Access Services, 2017
The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that…
Descriptors: Academic Libraries, Library Services, Program Development, Program Implementation
Ippoliti, Cinthya; Baeza, Victor D. – Journal of Electronic Resources Librarianship, 2017
A growing trend at universities is to use digital badges (micro-credentialing) for capturing the "soft skills" students gain outside of the classroom. Libraries can use this opportunity to become campus leaders in digital badges, using the system to not only promote their information literacy activities but to coordinate workshop…
Descriptors: Educational Opportunities, Credentials, Electronic Publishing, Information Literacy
Adding Bite to the Bark: Using LibGuides2 Migration as Impetus to Introduce Strong Content Standards
Fritch, Melia; Pitts, Joelle E. – Journal of Electronic Resources Librarianship, 2016
The authors discuss the long-term accumulation of unstandardized and inaccessible content within the Libguides system and the decision-making process to create and implement a set of standards using the migration to the LibGuides2 platform as a vehicle for change. Included in the discussion are strategies for the creation of standards and…
Descriptors: Standard Setting, Information Policy, Compliance (Legal), Change Strategies
