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Direct linkPeerayuth Charoensukmongkol; Jenette Villegas Puyod – International Journal of Leadership in Education, 2024
This research examines the influence of transformational leadership on role ambiguity and work-life balance of university employees in the Philippines during the COVID-19 pandemic. The study also analyzes the moderating effect of employee involvement on the link between transformational leadership and role ambiguity. Online survey data were…
Descriptors: Transformational Leadership, Family Work Relationship, COVID-19, Pandemics
Kuok, Kim Oi Mei; Chan, Sow Hup Joanne; Kou, Hera Kit Wa; Kong, Siew Huat; Mac, Lancy Vai Iun – Learning Organization, 2022
Purpose: Because of the nature of their work, frontline service employees are highly exposed to customer incivility (CI) and are required to perform surface acting (SA) in such circumstances. Both CI and SA have detrimental impact to a sustainable workforce. This study aims to investigate the psychological effects of CI and SA on emotional…
Descriptors: Sustainability, Human Resources, Labor Force Development, Family Work Relationship
