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Exploring Civil Servants' Communicative Competencies in Government-Public Interactions: The Case of Kazakhstan

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Baurzhan Bokayev; Zhazira Iskindirova; Bauyrzhan Urazymbetov; Kamilya Nauryzbek – Journal of Social Studies Education Research, 2024

This study analyses the communicative competencies of civil servants in Kazakhstan, highlighting the crucial role of effective communication in fostering public trust and enhancing democratic engagement. Utilizing qualitative focus group discussions with 32 experts, the research identified key deficiencies, including reliance on bureaucratic…

Descriptors: Foreign Countries, Expertise, Government Employees, Communicative Competence (Languages)