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Direct linkNarang, Ritu – Quality Assurance in Education: An International Perspective, 2012
Purpose: Keeping in mind the urgent need to deliver quality education in higher education institutes, the current paper seeks to measure the quality perception of management students in India. Design/methodology/approach: Based on an exploratory study a modified version of SERVQUAL was employed as the research instrument. Data were collected from…
Descriptors: Higher Education, Educational Quality, Student Attitudes, Measures (Individuals)
