Organization leaders manage change through projects to realize specific expected benefits. Under Expectation-Confirmation theory, expected benefits can be used to judge the ongoing viability and final success of the project. Organization leaders often develop management controls to ensure that the expected benefits are defined to allow their use…

As state governors grapple with their budgets for 2012, public universities and colleges are facing some of the deepest funding cuts in memory. To make matters worse, most of the federal stimulus funds, which have helped dull the pain so far, will have been spent by June. It seems almost inevitable that IT departments are going to be asked to…