Customer focus groups at Lakeshore Technical College, Wisconsin, were hindered by inadequate levels of participation. A study explored the effectiveness of using network meeting management software to increase focus group participation and the number of ideas generated as well as reduce the amount of time spent on conducting the focus group…

A study explored whether the intake process met the needs of employed adults seeking upgrade training market segment at Lakeshore Technical College, Wisconsin. Study procedures included the following: a literature review, criteria identification, drawing a sample of students, organization and conducting of focus groups and collecting data, and…