This guide, which stresses four basic functions of library management--planning, organizing, coordinating, and controlling--presents a collection of 53 management concepts and principles applicable for use in every library. The term management concept, as used in the context of this guide, means a workable idea, thought, or opinion--based on…

Recommends and describes assertive management techniques for dealing with conflicts or problems in libraries: (1) listening to understand problems; (2) stating expectations clearly; (3) focusing attention on the real issue; (4) explaining situational givens; (5) compromising/negotiating when possible; (6) being persistent and patient; (7) giving…

Drawing on management theory, this article explores the costs, benefits, and sources of organizational conflict in the academic library context. Five responses to conflict (using power, avoiding, accommodating, compromising, and problem solving) are described, and guidelines for using problem solving to manage conflict effectively are offered. (14…

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Designed as a practical aid to staff members, this guide outlines the functional procedures in a modern school media center and offers practical suggestions for facilitating service to students and teachers. Administrative procedures are described in terms of budgeting; the selection and evaluation of materials; and the technical aspects of…