The learning program described is primarily for adults working at entry-level clerical jobs who do not have the language arts, problem solving, or interpersonal skills they need for advancement. The program is suitable for adult continuing education courses, inservice training by business, and educational advancement courses sponsored by community…

An instructional system design model was developed for training new employees of the American Express TRS (Travel Related Services) Company, Inc. on the Distributed Office Support System (DISOSS), an electronic mail system. The project used the Interservice Procedures for Instructional Systems Development, which consists of five phases: analysis,…