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Peer reviewedJenkins, J. Craig; Eckert, Craig M. – American Sociological Review, 1986
Critically evaluates the theory of patronage and professional social movement organizations (SMOs) in interpreting the development of black insurgency between 1953 and 1980. Findings support and contradict the social contract theory. Professionalization was only one of many reasons for the movement's decline. (Author/PS)
Descriptors: Activism, Astronomy, Black Organizations, Black Power
Peer reviewedNitecki, Danuta A. – Journal of Academic Librarianship, 1996
The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…
Descriptors: Academic Libraries, Attitude Measures, Change Agents, Data Analysis
