In the summer of 2013, staff in the Access Services unit of an academic library began a cross-training and collaboration project in an effort to provide continued library service to the campus community. The cross-training was established in an attempt to address a shortage of staff as a result of budget cuts. The cross-training resulted in the…

This article describes the planning process and implementation of a single service point at Yale University's Sterling Memorial Library. While much recent scholarship on single service points (SSPs) has focused on the virtues or hazards of eliminating reference desks in libraries nationwide, this essay explores the ways in which single service…

Studies about diversity initiatives in academic libraries have primarily focused on large research libraries. But what kinds of diversity work occur at smaller libraries? This study examines the status of diversity initiatives, especially those aimed at students, at national liberal arts college libraries. Results from a survey of library…

In January 2012, a group of four school library professors attending the ALA Midwinter Meeting were having lunch and discussing various issues related to the school library field. These school library professors agreed that one challenge facing the profession is preparing future leaders. As current school library leaders retire, it is difficult to…

Implementing a library advisory committee (LAC) is one of those fundamentals taught in the Master of Library Science program: gather shareholders, create consensus, and build a community. But the day-to-day reality of K-12 schools often is not conducive to vision building, and if there is no administrator support for such a committee, faculty and…

The University of Manchester Library (UML) is embarking on an ambitious new strategy that aims to align the library more closely to the work of the University--to contribute to the University's strategic success. This article describes elements of the strategy development and content, focusing on methods used; how the service has worked…

Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

One of the toughest challenges in an academic library systems office is how to manage and present the extensive selection of electronic resources from a variety of vendors. At York College of Pennsylvania, the authors participated in an admissions-driven web revision cycle and used a campus-provided CMS for 8 years. During this time, they tried…

During a six month contract with the Royal University of Bhutan, the author was required to develop the initial stages of a first library qualification to be offered in Bhutan. Questions raised by this project included: is a first qualification in librarianship needed in Bhutan? What are the potential student numbers in such a programme? What…

Purposeful assessment of space for the understanding and improvement of the academic library is a relatively new area of inquiry. This essay offers a framework to consider different factors affecting such an assessment and insights for undertaking a meaningful inquiry about the relationship of space to an academic library's evolving purpose as…

Designed to assist with the management of e-resources, electronic resource management (ERM) systems are time- and fund-consuming to purchase and maintain. Questions of system compatibility, data population, and workflow design/redesign can be difficult to answer; sometimes those answers are not what we'd prefer to hear. The two primary functions…

The ways in which one can keep the library media plan on track in the face of the realistic challenges faced by media are discussed. A system for prioritizing tasks, both planned goal-related tasks and tasks that walk in the door in varying degrees of emergency status and by need of more time management strategies could be used. [For Part I, see…

Discussion of the administration of the preservation of library materials presents observations of the field based on the author's experiences and briefly describes related programs conducted by Yale University Libraries, Association of Research Libraries Office of Management Studies, and School of Library Service at Columbia University. Four…

Describes the Bibliographic Service Development Program begun in 1978 by the Council on Library Resources. The program's goals include (1) providing effective bibliographic services for all who need them, (2) improving the nature and quality of bibliographic products, and (3) stabilizing the costs of many bibliographic processes in individual…

The two-phase effort at Clemson University to design a comprehensive library automation program is reported. Phase one was based on a version of IBM's business system planning methodology, and the second was based on a linear model designed to compare existing program systems to the phase one design. (MLW)