The selection and ordering of response units (phonemes, letters, keystrokes) represents a transversal issue across different modalities of language production. Here, the issue of serial order was investigated with respect to typewriting. Following seminal investigations in the spoken modality, we conducted an experiment where participants typed as…

Discusses a study of the qualities and skills that are common to both word processing and data processing personnel. (JOW)

A study was conducted to identify stage characteristics in terms of technology, applications, the role and responsibilities of the office automation organization, and planning and control strategies; and to describe the respective roles of data processing professionals, office automation analysts, and users in office automation systems development…

Describes a study that used survey research techniques to identify duties and tasks related to work performed by data entry operators. Based upon survey findings, a catalog of performance objectives and guides was developed, which is especially useful for instructors, as well as administrators and curriculum specialists. (NRJ)

Discusses the need for program development in the area of general office administration. Outlines the role of personnel administrators in the selection, training, and development of managers. Three university programs relating to general office administration are described. (RC)

The author states that a systems approach to office work consists of combinations of people, processes, and equipment in subsystems of communication, processing, and storage. To complement advanced office technology, workers need education in such competencies as reprography, typewriting, records management, and human relations. (MF)