Discusses benchmarking, the continuous process of measuring one's products, services, and practices against those recognized as leaders in that field to identify areas for improvement. Examines ways in which benchmarking can benefit human resources functions. (JOW)

The directory contains a list and description of 20 quality assurance instruments, 5 organizations, and 10 publications to aid in monitoring service delivery systems for people with mental retardation. A position statement by the Association for Retarded Citizens on the multiple dimensions of quality assessment precedes the list. It stresses…

Evaluation data about extension programs are subject to variation. Program improvement requires control of this variance. Statistical quality control charts provide a means of measuring variation, determining sources, and making modifications. (SK)

The dilemma inherent in formal standards results from the tension between maintaining quality control and constraining creativity. This dilemma is nowhere more apparent than in matters of method: measurement, sampling, research design, and statistical analysis. The author offers suggestions for revision of the standards to allow for specific…

Discusses four approaches to assessing the quality of early childhood program: top-down, which focuses on the adult's view of setting, equipment, and the program; bottom-up, focusing on children's experience; outside-inside, emphasizing the family's view; and societal, in which agencies and communities assess programs. (LB)

This article discusses aspects of the concept of quality of life that impact on policy development and habilitation services for persons with intellectual disability. The article contends that quality of life should not be viewed as an individual score for a person but in the larger context of a guiding principle that underlies the development,…

It is argued that university policies and procedures concerning assurance of quality education are framed with little regard for significant differences among disciplines, and that some common approaches to assuring academic quality impinge on some aspects of research, undergraduate teaching, and graduate work. Focus is on England and Australia.…

Discusses the need for an international approach to quality assessment and assurance in higher education that goes beyond national efforts, and proposes a European Centre for Substantial Equivalence in academic standards. Argues that a European or international-quality hallmark will play an important role in student, faculty, and employee…

Discusses quality assurance and evaluation at institutions of higher education in Africa. Notes driving forces behind this trend, including declining financial resources; accountability to stakeholders; and massification, internationalization, and globalization of education. Notes establishment by many institutions of internal and external quality…

Addressing the implications of quality standards and performance measures for California's adult education system, this document focuses on skill assessment and testing systems as a core performance measure. Following an executive summary, the first chapter is an introduction that includes an overview of recommendation 7 of the l989 Strategic Plan…

To maximize freedom from personal and political conflicts of interest, decentralized mechanisms of federal program evaluations are needed. Block grants mean that state legislatures and governors will become more responsible for oversight of funds. Three proposals are presented for helping the states deal with these increased evaluation…

This paper critiques current models for evaluation of mental health services provided to children and adolescents with emotional disturbances and offers an alternative model. The most popular model, Donabedian's tripartite model, is described. This model separately evaluates three domains: (1) structure (characteristics of the care providers,…

System-wide assessment in higher education can be influenced by political issues, which are in turn preoccupied with market forces and technological development. This generates a climate inimical to ethical quality and conflicts with academic work. If academic work is to make its best contribution to society, administration must move beyond…

The quality of early childhood programs can be assessed from the top down, through the viewpoint of an adult observer, or the bottom up, through the viewpoint of a child in the program. Questions that can be asked from each perspective are listed. (LB)

Recent policies on quality in British teacher education and different approaches to measuring quality are discussed. It is proposed that the much-debated issue of measurement of educational quality is entwined with certain organizational myths in higher education institutions, but that attempts to disentangle them would be less useful than…