Self-service is a hit. From gas stations to banks to grocery stores--it has become table stakes for retailers who aim to satisfy an increasingly independent consumer. Libraries are no exception, and, in fact, with their card catalog past, they may well have been in the vanguard in enabling customers to find what they want on their own. Card…

Ereaders are so last year. Tablets were the watchword at this year's annual Consumer Electronics Show (CES) in Las Vegas, January 6-9. This year, the show set new records, with some 2700 companies from around the world exhibiting at the multiple exhibition halls and 30,000 attendees gawking at the products. What did they see? There were still some…

Every day, Americans borrow 2.1 million DVDs from public libraries. Barely beating libraries out for the top spot is Netflix, at 2.2 million daily rentals. This is according to the OCLC 2010 survey "How Libraries Stack Up." (Redbox vending-machine rentals lag behind at 1.1 million, while DVD rental chain Blockbuster is no longer in the running,…

DOK, the cutting-edge library center in Delft, the Netherlands, has been finding new ways to elaborate on the social networking impulse. A good library unites people from all levels of society, and DOK's unique innovation department focuses specifically on how media can bring people together. It's doing so using technology to inspire and connect…

This article identifies 13 cultural trends that libraries can turn into opportunites to reach patrons. These trends include: Twitter, online reputation management, value added content, mobile marketing, and emotional connection.

To quote "Will & Grace," the Consumer Electronics Show (CES) in Las Vegas, Nevada, January 7-10, was "a nightmare/delightful!" Five times larger than even the largest library conference, the show's 35 football field-long bazaar of technology marvels and gimmicks--along with thousands of reps hawking them--was almost enough to put a person off…

The web site is a library's most important feature. Patrons use the web site for numerous functions, such as renewing materials, placing holds, requesting information, and accessing databases. The homepage is the place they turn to look up the hours, branch locations, policies, and events. Whether users are at work, at home, in a building, or on…

In the face of seismic shifts in technology and social organization, librarians and library staff face changing roles. A focus on competencies--the skills, knowledge, behaviors, and attitudes that are involved in a job--can help the library profession keep its footing as well as help librarians stick to values. When well done, they can define a…

This article features the University of Liverpool's arts and humanities library, which applies a new search tool to improve the user experience. In nearly every way imaginable, the Sydney Jones Library and the Harold Cohen Library--the university's two libraries that serve science, engineering, and medical students--support the lives of their…

What's hot? That's the question everyone asks during BookExpo America (BEA), held this year at New York's Jacob Javits Convention Center May 29-31. This article presents "Library Journal's" ("LJ's") review editors on their personal favorites from the BEA show floor. These include cookbooks, genre-crossers, small presses,…

The "greening" of corporate behemoths like Wal-Mart, DuPont, and Toyota has received much media attention in recent years. But consider small businesses: according to the U.S. Small Business Administration, of the estimated 27 million firms in the United States, 99.7 percent have fewer than 500 employees, 97.5 percent have fewer than 20, and more…

When flood came to Cedar Rapids city, the Cedar Rapids Public Library (CRPL), IA, lost 160,000 items including large parts of its adult and youth collections, magazines, newspapers, reference materials, CDs, and DVDs. Most of its public access computers were destroyed as was its computer lab and microfilm equipment. The automatic circulation and…

First offered to public libraries in 2004, downloadable audiobooks have grown by leaps and bounds. According to the Audio Publishers Association, their sales today account for 21% of the spoken-word audio market. It hasn't been easy, however. WMA. DRM. MP3. AAC. File extensions small on letters but very big on consequences for librarians,…

No other category of library materials has grown more quickly in the last several decades than audiovisual (AV), nor has any other category undergone so many changes in format. The transitions from vinyl records to 8-tracks to audiocassettes to CDs and from film reel to 3/4" U-Matic to VHS to DVD have impacted library services tremendously. The…

America's subprime mortgage crisis of 2007 spiraled into a global financial crisis in 2008. For much of the year, attention was riveted on the presidential primaries. A worsening economy made the election somewhat anticlimactic, but everybody rejoiced with the choice of the first "international" President. With stocks tumbling and major firms…