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Rethinking the Eurocentric Library Workplace: A Multi-faceted Process.
Peer reviewed Peer reviewed
Jolivet, Linda C.; Knowles, Em Claire – Reference Librarian, 1996
Defining and expanding diversity in the workplace may involve reassessment of the dominant workplace culture in libraries, in order to foster better understanding and more effective management, retention, and promotion of librarians of color. Highlights include a selected bibliography and a survey instrument that analyzes the dominant culture of a…
Descriptors: Bibliographies, Cultural Differences, Cultural Pluralism, Libraries
Communicating across Cultures for Reference Librarians Who Supervise.
Peer reviewed Peer reviewed
Blenkinsopp, Heather – Reference Librarian, 1994
Discussion of multicultural workforces focuses on the need for reference librarians to increase their supervisory communication skills to effectively manage their departments. Topics addressed include cross-cultural communication; values of other cultures; listening skills; and speaking skills. (Contains seven references.) (LRW)
Descriptors: Communication (Thought Transfer), Communication Skills, Cross Cultural Training, Cultural Differences
Modern Library Technology and Reference Services.
Peer reviewed Peer reviewed
Huang, Samuel T., Ed.; And Others – Reference Librarian, 1993
Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…
Descriptors: Academic Libraries, Computer Networks, Electronic Libraries, Higher Education
Promise, Perils, and Planning: An Administrative Commentary on the Use of Technology To Expand Reference Services.
Peer reviewed Peer reviewed
Allen, Nancy – Reference Librarian, 1999
Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)
Descriptors: Academic Libraries, Budgeting, Consortia, Electronic Libraries
The Growing and Changing Role of Consortia in Providing Direct and Indirect Support for Distance Higher Education.
Peer reviewed Peer reviewed
Subramanian, Jane M. – Reference Librarian, 2002
Describes the history of consortia and cooperative efforts among libraries and their role in distance learning in higher education. Discusses shared online catalogs; purchases of electronic resources; supporting distance learners' information needs, including virtual reference; staff training; change management; cooperative planning; vendor…
Descriptors: Academic Libraries, Consortia, Distance Education, Electronic Libraries
Assessment and Accountability in Reference Work. Part IV: Taking Human Beings into Account.
Peer reviewed Peer reviewed
Nuckolls, Karen A.; And Others – Reference Librarian, 1992
Four articles address human factors in libraries, including (1) working with staff and users during library automation; (2) the concepts of diversity and multiculturalism when assessing reference staff and collections; (3) a mentoring program for librarians undergoing tenure review; and (4) patron privacy and the accountability of the reference…
Descriptors: Academic Libraries, Academic Rank (Professional), Accountability, Cultural Pluralism
Roles of the Head of Reference: From the 1990s to the 21st Century.
Peer reviewed Peer reviewed
Nofsinger, Mary M.; Bosch, Allan W. – Reference Librarian, 1994
Discusses three major roles of the academic library reference department manager: managing reference personnel, including training, communication, performance evaluation, and conflict resolution; implementing new technologies, including assessment of users' needs; and leadership and planning for future changes, including strategic planning,…
Descriptors: Academic Libraries, Administrator Role, Communication (Thought Transfer), Conflict Resolution