The increasing availability of recording technologies makes it easier to include usability testing projects in business communication courses. Usability testing is a method of discovering whether people can navigate, read, and understand a print or electronic communication well enough to achieve a particular purpose in a reasonable time frame.…

The advantages of peer feedback in business writing classes are clear in that feedback comes from different perspectives and sometimes carries extra credibility coming from fellow students. However, students also hesitate to criticise their friends and prefer praising in a general way rather than suggesting improvements, which requires…