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The Brave New World of Virtual Organization: Creating a Distributed Environment for Research Administration.

Peer reviewed

Killoren, Robert; Eyerly, Raymond W. – SRA Journal, 1997

Looks at how Pennsylvania State University is examining its evolving research administration infrastructure and investigating electronic research administration. Discusses use of total quality management techniques to view research administration as a single process, determine the best organizational level for various activities, and remove…

Descriptors: Change Strategies, Computer Oriented Programs, Computer Uses in Education, Cost Effectiveness

Total Quality Management at Virginia Commonwealth University: An Urban University Struggles with the Realities of TQM.

Peer reviewed

Cowles, Deborah; Gilbreath, Glenn – Higher Education, 1993

Virginia Commonwealth University has implemented some pilot improvement programs using the Total Quality Management approach. These have included improvement of a personnel action processing form, creation of a campus computing service request tracking system, and development of an alumni program database. The pilot programs have taught lessons…

Descriptors: Alumni, Change Strategies, College Administration, Computer Oriented Programs