Discusses work-related documents in organizations that can be useful to performance analysts and evaluators and provides an overview of three types of document analysis useful to performance technologists: tracking, content analysis, and case study aggregation analysis. Describes the advantages and limitations of document analysis and how it is…

Discusses the implementation of electronic learning systems in organizations, focusing on the role of HPT (human performance technology) professionals in the needs assessment process to assess the readiness of the organization for electronic learning. Topics include human resources; content; information technology; finance; vendors; job aids; and…

Discusses the value of role-play in developing interpersonal skills and presents a 10-step model to help performance technologists design effective role-plays. Highlights include training objectives; designing assessment instruments; task analysis; generality and demonstration; designing social-communicative problems for the content; practice; and…