The dominant metaphor/model used to characterise the relationship of the student to the university, that is, the "student as consumer", is partial and not appropriate to the realities of contemporary higher education. This article suggests that co-production, a concept drawn from the public administration literature, offers a more…

Makes the case that the effectiveness of the use of information systems (IS) in an organization depends on an evolving understanding of the nature of IS value and that the speed of this organization is, in large part, a function of organizational and IS leadership. Analyzes the role of leadership and its relationship to the concept of absorptive…

The two papers report a conceptualization of service management and two idealized models for its implementation. Actual experience guided the development of the concept and models. Data are reported regarding the status of service management after technical assistance from the Philadelphia Geriatric Center to the State Office and area agencies.…

An account is given of creating and implementing an information network for the Teacher Corps projects. The purpose and function of a network is described, and the obstacles to the development of this network are discussed. The early network development strategies are cited and, in conclusion, a summary is given of what was learned by the network…

As older adult organizations stretch to meet the needs of a growing older adult client population, these Senior Citizen Centers, clubs and other programs are increasingly unable to understand and contol their internal as well as external environments. Organizational Development, a body of applied behavioral science techniques, can help older adult…

There is a lack of systematic methods for effective implementation of meaningful consumer and community participation, which is a major factor contributing to critical deficiencies and imbalances in the planning and implementation of human services programs. A constituency-based approach for the development of service acquisition systems is…

Summarizes a study of several types of consulting groups in the Bell System and describes characteristics which are associated with high-impact consulting. A strategy which is designed for internal consulting organizations to maximize the likelihood of both initial success and long-term survival of the group is proposed. (Author/MER)

An experimental program is described involving the development of supportive service teams composed of nonprofessionals, volunteers and large numbers of elderly consumers in all of the federally funded nutrition sites in an urban region. The team model is advanced as a particular approach to meeting the federal mandate to provide a range of…

A top aide to Vice President Gore has been chosen to lead the U.S. Department of Education's effort to modernize delivery of financial aid to students and colleges. His office is the first federal government entity to be run as a "performance-based organization." Some fear he may politicize the office that lawmakers specified be led by a…

Effective systems for moving individuals with autism through a continuum of services, applicable across various educational settings, are described, including specific examples of implementation strategies used in a large treatment center for individuals with developmental and neurological disabilities. Implementation strategies focus on providing…

The Blue Ribbon Committee at Utah State University (USU) was charged with the study of information systems, telecommunications, and library services at the university, and challenged to look for ways to better manage, coordinate, and capitalize on both opportunity and investment in telecommunication and information technology and resources. The…

This monograph provides a framework for programs, states, and organizations to think about the issues in developing culturally competent programs for families of children with special needs, and offers a variety of examples from programs across the country that are providing exemplary services. The monograph is designed to help program makers…

In this chapter, Marcia Drew Hohn provides an overview of organizational development theory for adult educators interested in applying the lessons of such theory to the strengthening of ABE programs and systems. She begins the chapter with a brief history of the development of organizational theory, noting the progression from a mechanistic…

The University of Minnesota's Integrated Information Center focused on both technical and organizational integration to bring coherence and unity to support and delivery of information services. After six years, while unexpected progress has been made with end users and technological issues have progressed well, organizational issues continue to…

This paper describes an ongoing effort by an interdisciplinary team from a large urban university to extend and improve the mental health services in a 23-county rural area. The model is presented as the collaboration of professionals from different geographic and working environments with different professional expectations and goals. Aspects of…