The APPA Facilities Performance Indicators (FPI) is perhaps one of the most powerful analytical tools that institutional facilities professionals have at their disposal. It is a diagnostic facilities performance management tool that addresses the essential questions that facilities executives must answer to effectively perform their roles. It…

The test review process used by the Buros Center for Testing is described as a series of 11 steps: (1) identifying tests to be reviewed, (2) obtaining tests and preparing test descriptions, (3) determining whether tests meet review criteria, (4) identifying appropriate reviewers, (5) selecting reviewers, (6) sending instructions and materials to…

Student evaluations of instructors may be used as a basis for assigning instructors to courses. Four models are presented demonstrating various research techniques. Each of the four models has the same objective of determining the optimum allocations of instructors to courses, but the models differ in terms of their constraints. (JN)

Explains the need for meaningful performance measures in libraries and the Total Quality Management (TQM) approach to data collection. Five tools representing different stages of a TQM inquiry are covered (i.e., the Shewhart Cycle, flowcharts, cause-and-effect diagrams, Pareto charts, and control charts), and benchmarking is addressed. (Contains…

The Commission on Quantum Quality was established by the Maricopa County Community College District (MCCCD) in February, 1992, to investigate total quality management (TQM) programs in community colleges, universities, the government sector, and business and industry in order to recommend an appropriate program for MCCCD. To gather information,…

This report concerns the use of benchmarking as a strategy for assessing and improving efficiency and productivity of administrative processes and instructional models in colleges and universities. The introductory chapter addresses the need for new tools and strategies to meet the increased competition and the higher demand for accountability…

Action research in the Cobb County (Georgia) school district is described. This research is being conducted in the district under three main approaches: (1) co-researcher projects addressing central level issues; (2) district-wide projects; and (3) school-focused action research, including minigrants to teachers. The first three…

This text provides educational administrators with a working knowledge of the problem-solving techniques of PERT (planning, evaluation, and review technique), Linear Programming, Queueing Theory, and Simulation. The text includes an introduction to decision-making and operations research, four chapters consisting of indepth explanations of each…

In 1998, the National Commission on the Cost of Higher Education issued a report calling on the nation's colleges and universities to increase their public accountability and to develop better consumer information about costs and prices. In response, the staff of the National Association of College and University Business Officers began to…

This presentation outlines, in operational terms, the components and products of a longitudinal evaluation model for teacher education programs, and discusses an approach to program evaluation that embodies activities within three taxonomical phases referred to as formative, summative, and confirmative evaluation. When applied to competency-based…