Many librarians use data from surveys to make decisions about how to spend money or allocate staff, often making use of popular online tools like Survey Monkey. In this era of reduced budgets, low staffing, stiff competition for new resources, and increasingly complex choices, it is especially important that librarians know how to get strong,…

Discusses the basic concepts of testing and item development and the application of alternative assessments to information literacy content for library instruction. Topics include reliability; validity; statistical analysis; selected response, including checklists, rank order, or simple match; constructed response; essays; and complex assessments.…

Discusses reference-use statistics in academic libraries. Highlights include new functions and resources, limits of traditional counting methods, ranking the sources, the Internet's impact on instruction, computer-assisted versus one-on-one instruction, and creative solutions to reference services. (AEF)