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Journal of Information Science2
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Xie, M.; Wang, H.; Goh, T. N. – Journal of Information Science, 1998
Reviews commonly used search engines (AltaVista, Excite, infoseek, Lycos, HotBot, WebCrawler), focusing on existing comparative studies; considers quality dimensions from the customer's point of view based on a SERVQUAL framework; and groups these quality expectations in five dimensions: tangibles, reliability, responsiveness, assurance, and…
Descriptors: Comparative Analysis, Computer Software Evaluation, Expectation, Internet
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Oppenheim, Charles; And Others – Journal of Information Science, 1995
Examines legal issues important to the library and information sector of the European Union. Discusses European Commission directives on length of copyright term, software, renting and lending, and database copyright. Reports on the Magill case on copyright in, and abuse of dominant position by, the copyright owners of television listings.…
Descriptors: Computer Software, Copyrights, Databases, Information Industry