Connecting people with resources is a common activity. However, special situations have unique data needs. Without the appropriate leadership and tools to manage the data, the connections may never take place. This case examines the data needs associated with providing resources and social connections for families having a member with a special…

Customer Service is important for a myriad of reasons, such as retaining customers, building customer loyalty, getting customer referrals, improving employee happiness, and remaining competitive. However, as a company grows, the focus may be on sales and production, with customer service efficiency and effectiveness being seen as an overhead…

The last two decades have witnessed an increasing intensity of quality management in higher education institutions and quality discourses which were followed by debates about and attempts of evaluating the efficacy of quality management in the sector. Accordingly, the article presents a SWOT analysis of impact evaluation of quality management in…

Many policy systems and education systems have grown more complex in the last three decades. Power has moved away from central governments in different directions: upwards towards international organisations, sideways towards private institutions and non-governmental organisations and downwards towards local governments and public enterprises such…

This paper reviews the long attempt to transform teacher education in Thailand. Although a brief summary of educational systems and models of teacher preparation from 1892 to 1973 has been provided, the prime focus of the paper is on presenting changes in teacher education from 1974 to the present day, against the backdrop of key political and…

While the literature on professional learning communities (PLCs) has proliferated, much of it derived from and contextualised in Anglo-American settings, the concept and practice of PLCs in Asian contexts of strong hierarchies have largely been ignored. Based on literature and documentary analysis, this paper investigates the systemic…

The question of the manner in which universities have organised themselves to embed the "quality" agenda in Scotland is addressed in this paper by considering whether the seemingly different structures generated are in fact sophisticated and efficient forms of resource allocation, or organic and emergent structures with only local…

Recent efforts to improve K-12 educational outcomes have had mixed success. One possible reason is that many students entering kindergarten lack the basic skills to succeed in school. In 2007, with support from the W. K. Kellogg Foundation, Hawai'i launched its P-3 (preschool through third-grade) initiative, the early childhood component of the…

This study utilized the Information Systems Success (ISS) model in examining e-learning systems success. The study was built on the premise that system quality (SQ) and information quality (IQ) influence system use and user satisfaction, which in turn impact system success. A structural equation model (SEM), using LISREL, was used to test the…

System Dynamics is a well formulated methodology for analyzing the components of a system including cause-effect relationships and their underlying mathematics and logic, time delays, and feedback loops. It began in the business and manufacturing world, but is now affecting education and many other disciplines. Having inspired by successful policy…

Describes Fault Tree Analysis, a tool for systems analysis which attempts to identify possible modes of failure in systems to increase the probability of success. The article defines the technique and presents the steps of FTA construction, focusing on its application to education. (RAO)

Discusses four approaches to assessing training effectiveness and efficiency: resource requirement models, life cycle models, benefits models, and productivity models. Examines different ways of addressing the cost/benefits issue which could be useful in a particular training situation. Each model is analyzed in detail. (CT)

A simulation model is developed to reflect characteristics of a typical information retrieval system on three specific microcomputer configurations using Cromemco System 3, Apple II, and Telima 1000. Systems are compared in terms of installation costs, think time, multiprogramming level, response time, and main storage utilization. Three…

Uses chaos systems concepts to analyze a case study of rapid growth and conflict in a southwestern school district. Difficulties arising from the need for very precise initial measurements, data forms adaptable to pattern modeling, and precise meanings for chaotic systems concepts limit chaotic theory's application to educational administration…

Organizational effectiveness is not a clearly defined concept. The author illustrates how the four most widely used models are not uniformly applicable. He states the evaluator must make explicit certain critical choices when measuring effectiveness. These criteria reveal the definition of effectiveness and what is being measured. (DWH)