Word processing instructors and supervisors and correspondence secretaries were surveyed concerning their perceptions of correspondence secretarial competencies, training loci, job qualifications, and company training programs. Findings indicate that entry-level skills are most often learned in company training programs and advanced skills are…

This study compared the entry-level word processing enabling skills of 419 graduates from postsecondary schools in Alberta and compared the entry-level skills these individuals were taught with the enabling skills they were using within one year of employment. (JOW)

This study investigated computer and word processing operator skills necessary for employment in today's high technology office. The study was comprised of seven major phases: (1) identification of existing community college computer operator programs in the state of Washington; (2) attendance at an information management seminar; (3) production…

The purpose of a study was to analyze employers' secretarial skill requirements and the secretarial curriculum requirements of postsecondary proprietary business schools in the Harrisburg, Pennsylvania, area and to determine if and how the requirements differed. Data were gathered through a survey mailed to the 10 largest nongovernmental employers…

The Job Literacy Project used the same adult literacy framework as the National Assessment for Educational Progress (NAEP) research and began the process of applying the framework to the world of work. The NAEP framework consisted of three scales: prose, document, and quantitative. The project tested a new methodology called Job Literacy Analysis,…

A study examined the use of office technology and the changing role of the management supportive staff in the modern office. During the study, the researcher conducted prearranged, one-hour personal interviews with individuals responsible for supervising day-to-day activities of management supportive staff at 50 companies in 16 sites. The…

This report consists primarily of employer views on hiring practices and training needs in 17 occupations in five occupational areas (office work, distribution, service, communications, and crafts). Described first are the activities of the Labor Market Information Network that resulted in the compilation of data presented in the report. The…