Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

This is the second and final year report on the CLASP (Central Massachusetts Library Administration Simulation Project) which developed and tested a simulation model that would enable library personnel to learn and practice skills of negotiation, decision making, budgeting, and program planning. Specific program objectives were: (1) to upgrade the…

Academic libraries are turning increasingly to internship/residency programs to enhance recruitment efforts. Outlines necessary components of an evaluation model for internship/residency programs based on a survey of academic library deans/directors and program coordinators. Identifies key evaluation factors that library administrators consider…

This SPEC Kit and Flyer focus on performance evaluation of library directors. The survey, included in the SPEC Kit, was sent to all 121 Association of Research Libraries (ARL) directors; 76 directors (63%) responded. The survey asked about factual attributes of director review processes, including frequency of review cycles, participants, and…

In the spring of 1980, the State of Wisconsin Division for Library Services conducted a survey to determine the level of children's services offered by public libraries throughout the state. Questionnaires were sent to the 435 public library units in the state offering library services, and 363 of these responded to the survey. Cross tabulations…

Discusses a survey conducted at Miami-Dade Community College to document the characteristics, needs, and knowledge of library users, and explains how the survey became an essential tool for decision making by community college library administrators regarding the elimination or initiation of programs and services. Describes the study and its…

Library service is one of the critical elements for designing a successful distance program in terms of learner support at a distance. Before a library service can be developed, three questions need to be answered: First, what are the expectations and needs of students and faculty in online programs? Second, what kinds of library services are…

A group of 27 library administrators and library computer systems experts met to share their experiences and insights with regard to online catalogs, to review survey results from The Council on Library Resources (CLR) 1982 Online Catalog Study, to review draft documents on the costs and features of online catalogs, and to discuss and recommend…

The Carnegie Branch of the Houston Public Library (HPL) has attempted to establish credibility in a low income, Spanish speaking neighborhood by making the library visible to individuals on the street, contacting community leaders, and working with dropouts. The Branch, selected to implement a Neighborhood Information Center (NIC), established a…