In 1971, a management consulting firm undertook a case study of the Columbia University libraries to improve library performance by reviewing and strengthening the organization and recasting staff composition and deployment patterns. To implement the study's recommendations, an administrative structure was proposed which would emphasize functional…

Library service is one of the critical elements for designing a successful distance program in terms of learner support at a distance. Before a library service can be developed, three questions need to be answered: First, what are the expectations and needs of students and faculty in online programs? Second, what kinds of library services are…