A small group of midsize land-grant institutions in the western United States responded to a survey on what tools they used for troubleshooting, what activities they accomplished using the tools, and who performed their troubleshooting. Most respondents use subscription-manager administration tools, email programs, electronic resource management…

Drawing on upper echelon theory, we investigate whether university deans' personal characteristics, including age, sex, educational background, and tenure are associated with their use of university management control systems (MCS), financial performance measures, and non-financial performance measures. We surveyed the dean of every faculty across…

Due to the increase of English Language Learners (ELLs) in the State of Texas, it is essential that educators are equipped with research-based strategies to ensure students' academic and linguistic growth. The objective of the study was to evaluate pre-service administrators' knowledge of the latest research-based learning strategies and…

Flipped classrooms are gaining popularity in various educational settings as proponents report several benefits. In order for flipped classrooms to be successful, students must take responsibility for certain assignments outside of class time. In this study, Management Information Systems students were to learn textbook material by reading the…

This article describes the lessons learned while migrating an Electronic Business Management course from traditional face-to-face delivery to online delivery across a six and a half year time frame. The course under review teaches students how to develop and construct a working information-based online business using free versions of online…

Implementation of a customer relationship management (CRM) 2.0 system can provide both a valuable pedagogical tool and a needed skill set in a marketing and sales curriculum. A CRM 2.0 system incorporated in the sales and marketing curriculum can help manage relationships between students, practitioners, and faculty while teaching students a…

A final report and compendium of presentation papers and related materials on a management workshop for institutional administrators in optometric and podiatric education is presented. Place and dates of the workshop are listed as are the participants, and the program agenda is provided. A synopsis of the curriculum content of the workshop…

This practicum encouraged department managers of a large nonprofit biologics pharmaceutical firm to use the organization's satellite-based Interactive Distance Learning (IDL) system (i.e., viewer-response system (VRS)). A self-paced instructional module was developed and made available for department managers to access in three on-line formats,…

This package of camera ready masters is one of a set of twelve documents describing the Career Planning Support System (CPSS) and its use. (CPSS is a comprehensive guidance program management system which (1) provides techniques to improve a high school's career guidance program, (2) focuses on the skills students need to make decisions about and…

A quantitative and qualitative study examined three leadership strategies found in performance-based management (human resource, scientific management and political strategies used in public sector management); a framework by which performance measurement (PM) supports leadership strategies; and how the strategies impact PM. It examined leadership…

By comparing a large and small school board in Ontario, this paper, in part 1, seeks to draw conclusions about the effects of declining enrollment on administrative functions and labor-intensiveness and, in part 2, analyzes educators' views on curriculum services and quality programs using the Delphi technique. The data for part 1, derived from…

This learning activity packet (LAP) contains 11 self-paced study lessons that allow students to proceed along a 36-hour course of study for Lotus 1-2-3 at their own pace. The lessons are organized in the following way: objectives, completion and performance standards, a list of required materials, unit test, and exercises (applications of the…

The strategic indicators defined in this book, which builds on two earlier studies published by the Association of Governing Boards of Universities and Colleges, are intended to enable institutions to compare their position in key strategic areas with their peer institutions. Data for more than 100 key indicators was collected from nearly 1,000…