Discusses computerized management information systems (MIS) data in mental health program evaluation. Using an actual evaluation with data from the Multi-State Information System as an example, practical problems in collecting and assembling useful information are presented. MIS data can be useful; however, care must be taken to assure the quality…

Discussed the State of Colorado's introduction of performance contracting into its relationships with community mental health centers. Describes the nature of the contract and its implementation. Particular emphasis is placed on the implications of the contract for program evaluation. (Author)

Reports the implementation of a quality assurance program in Colorado mental health facilities, designed to help managers know how they were doing on operational issues. The program was simple, low cost, and easy to implement. All levels of management found it a useful tool. (Author/WAS)

Conducted a management and organization development program in eight mental health agencies. Describes the stages and activities of this 18-month effort and the results of its evaluation. There were significant, positive results for almost all the participating management teams as well as for their organizations. (Author)

The concept of citizen governance has been implemented with marginal success. This paper presents an orientation and training program for citizen boards aimed at raising their competence in certain key areas including policy planning, program evaluation, public relations, organizational management and fund-raising. (Author)