Profiles four major bibliographic utilities: the Research Libraries Information Network (RLIN), the Ohio College Library Center (OCLC), the Washington Library Network (WLN), and the University of Toronto Library Automation Systems (UTLAS). (FM)

Briefly describes the origin and development of some major online bibliographic utilities, including the Ohio College Library Center (OCLC), the Research Libraries Information Network (RLIN), the University of Toronto Library Automation Systems (UTLAS), and the Washington Library Network (WLN). (FM)

Describes customer call centers that provide customer service and support in business and considers how their routines could be adapted to library operations. Topics include centralized staff; interactive voice response; automated call distribution; question analysis; sophisticated software; training and monitoring; telephone reference; and…

Describes Linked Systems Project (LSP), which is designed to connect three large bibliographic networks in an "open" manner without changing the systems. "Open systems," standards, advantages of linking systems, interchange of authority data, Library of Congress Name Authority Cooperative Project, record transfer and…

Describes an automated library network system designed by the Colorado Alliance of Research Libraries that offers traditional serials control functions and access to the actual article content of journals. The design of the database and plans for a document delivery system are discussed. (CLB)

Describes the experience of an American Library Association (ALA) Fellow at Can Tho University (Vietnam) assisting Khmer monks at the library of Wat Muniransyarama (Temple of Intelligent Light) in designing and implementing a library automation system and network. Highlights the preservation of Khmer and Theravada Buddhist texts and the efforts of…

Describes the Reference by GammaFax Project, which joined nine area libraries to provide cooperative reference access to optical disk databases. The configuration of disk players, microcomputers, and facsimile equipment used by the libraries is explained, and the improvements in cost effectiveness, provision of service, and librarian expertise are…

Introduces information request form developed by Cooperative Reference Services Committee of American Library Association's Reference and Adult Services Division to be used whenever a library cannot supply information requested by a patron and would like to ask another library for assistance. Front of proposed form with sample question is shown.…

Describes the Freedom Forum International Library Network that has been established in Central and Eastern Europe since 1992 to provide journalists in formerly Communist countries with current, accurate information through print materials, online databases, and CD-ROMs. Plans for future expansion are also discussed. (LRW)

Recounts the history of the Research Libraries Group (RLG) and Stanford University's involvement in it, with an account of the problems that developed with the system, particularly several computer failures which almost spelled the end of the network. The comments of key figures in the RLG story are included. (JL)

The Utah Library Network established Internet access in public libraries serving rural communities. It was a cooperative effort between the Utah State Library, public libraries, Utah State University, and state and local governments. Uses include supplementing small library collections, electronic mail, and facilitating interlibrary loans. An…