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Lipow, Anne Grodzins – American Libraries, 1989
Discusses two problems related to the use of online catalogs: (1) staff training has not kept pace with new catalogs, resulting in a lack of search expertise in staff and patrons; and (2) users expect instant access to materials found in the catalog. It is argued that these problems must be addressed to adequately serve library patrons. (CLB)
Descriptors: Access to Information, Library Instruction, Library Personnel, Online Catalogs