Social media offer an unprecedented opportunity for companies to interact more closely with customers and market their products and services. But social media also present reputational risks as negative word-of-mouth can spread more quickly and widely through these platforms than ever before. This study investigates how companies respond to…

Following the first coronavirus case reported to the World Health Organization in Wuhan in 2019 and the ensuing city-wide lockdown that was imposed, many people attempted to leave the city, culminating in a vigorous discourse on the dominant Chinese microblogging site, Weibo. This study seeks to examine how online participants discursively…

The study presented in this article explores to what extent and in what ways the communication between clinicians and patients on Ask-the-Expert healthcare websites is patient-centred. It further demonstrates the value of using a theory- and text-driven discourse analytical approach for the analysis of verbal communication in a (specific health)…

This manuscript reports on a corpus-based comparison of native and nonnative graduate students' language production in an asynchronous learning environment. Using 486 discussion board postings from a five-year period (2009-2013), we analyzed the extent to which native and nonnative university students' writing differed in 10 measures of syntactic…

The purpose of this article is to analyse interaction in academic weblogs, focusing on discursive features that provide cues as to the participants' interpersonal behaviour. The data for this study consisted of postings and their corresponding comments taken from 11 academic weblogs. The analysis of the corpus allowed us to work out a framework of…

This study examines the linguistic complexity and lexical diversity of both overt and covert L2 output produced during synchronous written computer-mediated communication, also referred to as chat. Video enhanced chatscripts produced by university learners of German (N = 23) engaged in dyadic task-based chat interaction were coded and analyzed for…