Information technology services on campuses are in crisis, due to dramatically increased expectations and stable or dwindling funding. The situation can be improved and service effectiveness enhanced by controlling expectations, reducing work, getting help (student volunteers, experiential learning programs, local experts, consultants, faculty and…

Current and developing issues and trends in college and university information resources management are outlined, including retention/retraining/recruitment of information technology staff; policy and technical issues; growing complexity and cost of enterprise systems; student expectations for technology support and services; distributed learning…