Examines how the Veterans Benefits Administration (VBA) selected, funded, developed, and implemented a distributed technical training system which achieves return on investment documented via performance measurement and follow-on evaluation. VBA proposed using the instructional systems development process, integrated with other advances in…

Reviews characteristics of computer-based training (CBT) that make application of communication theories appropriate and presents principles from communication theory (e.g., general systems theory, symbolic interactionism, rule theories, and interpersonal communication theories) to illustrate how CBT developers can profitably apply them to…

Describes the NETg (National Educational Training Group) approach to instructional design where training products and content are developed to meet clearly defined learning objectives. Illustrates how "instruction" is more than "information." Discusses implications of learning in the Information Age and what is in store for the…

General guidelines that can further assist the molding of successful, high-quality, Web-based training for adult learners include: learner-centered curriculum; pedagogically appropriate activities; clearly defined objectives, goals, and expectations; easily accessible content; content in multiple formats; sense of community; shorter, focused…