An approach to evaluation initiated by the Kellogg Foundation called cluster evaluation (not to be confused with cluster sampling) is described. Cluster evaluation provides a skilled, credible evaluator to work with a cluster of projects to assure that useful and defensible information is obtained for program evaluation. (SLD)

This article describes an ongoing survey that illustrates how evaluators, working with program managers, have effectively used client-based data to monitor performance in the Social Security Administration. The value of client-based data outweighs the limitations and problems collecting it. Customer perceptions are a critical barometer of quality.…

Difficulties faced in evaluations that include data in a language not native to the evaluators or that lie outside the evaluators' cultural experience are discussed. Improvements to credibility and fairness from using a cross-cultural, bilingual evaluation are described and illustrated through evaluation of a language immersion program in Hawaii.…