Online education is no longer a peripheral phenomenon in higher education: over one-third of faculty members have taught or developed an online course. As institutions of higher education expand their online education offerings, administrators need to recognize that supporting faculty members through the use of incentives and through effective…

This case study offers a strategic model of methods and services resulting in relatively high student success rates as defined by course completion of introductory first and second semester online courses. This strategic model is presented in the context of Sloan-C's "Five Pillars of Quality Online Education."