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Administrative Principles	2
Awards	2
Quality Control	2
Total Quality Management	2
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Federal Government	1
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Journal of Library…

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Matysek, Eugene F., Jr.	1
Penniman, W. David	1

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Reports - Evaluative	1

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Total Quality Management in the Defense Fuel Supply Center: Issues and Observations.

Peer reviewed

Matysek, Eugene F., Jr. – Journal of Library Administration, 1993

Examines the Total Quality Management (TQM) activities at a federal government agency (i.e., the Defense Fuel Supply Center) using the following criteria established by the Federal Quality Institute: top management leadership and support; strategic quality planning; customer focus; training and recognition; employee empowerment and teamwork; and…

Descriptors: Administrative Principles, Awards, Evaluation Criteria, Federal Government

Quality Reward and Awards: Quality Has Its Own Reward, but an Award Helps Speed the Process.

Peer reviewed

Penniman, W. David – Journal of Library Administration, 1993

Advocates the use of the Total Quality Management (TQM) model for libraries to survive financially and to retain their customers. An award for library quality based on the Malcolm Baldridge Award is proposed to enable institutions to use an evaluation procedure that rewards a commitment to continuous improvement. (Contains five references.) (EAM)

Descriptors: Administrative Principles, Awards, Evaluation Methods, Library Administration