Discusses the need to develop new models for collection development in academic libraries, based on experiences at the University of Arizona. Highlights include changes in the organizational chart; focusing on users' information goals and needs; integrative services; shared resources; interlibrary loans; digital technology; and funding. (LRW)

The mission of the library in the information age and the implications for human resources management are discussed in eight articles. Areas discussed include the role of library education, classification and integration of public and technical services staff, staff allocation, staff training, the role of the personnel officer, and accountability…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Users Council has proven itself to be a critically important element in the Online Computer Library Center's (OCLC) organizational structure. In fulfilling its combined roles, Users Council has provided a national forum for articulating member library interests to OCLC as well as a training ground for preparing individuals with library expertise…

Discusses management issues that librarians face in offering public access to library resources through internetworking services, e.g., local area networks, campus networks, or the INTERNET. It is concluded that interface problems and lack of an effective technical support structure make access to library information on INTERNET more of an…

Presents 101 variables for use in developing a microcomputing profile and determining the type of microcomputing management appropriate for a library. Variables are presented in 16 categories, including the larger institutional, library, and financial profiles; administration's stance on microcomputing; user profiles; training and support for…

Describes the Oregon State University library's experience with Total Quality Management (TQM) from initial training and development of two teams to its use as an impartial problem-solving tool which anyone can use. Staff concerns and fears about TQM are discussed, and benefits are explained. (Contains five references.) (EAM)

Discussion of academic research libraries' changes in organizational structure focuses on experiences at the Indiana University Libraries. Highlights include principles encouraging organizational change and empowerment; the role and nature of the library, including a focus on the user; library reorganization; and strategic planning, quality, and…

Discusses the use of library management data, particularly circulation data, in making selection decisions for library collection development based on experiences at Louisiana State University. Development of a collection based on actual use rather than perceived research needs is considered, and the decision-making process for serials…

Discusses library collection evaluation and its relationship to the acquisitions budget. Topics addressed include the publishing industry; library services that are more user centered; acquisition of versus access to sources of information and knowledge; the concept of value; library accountability; objectives and setting priorities; and levels of…

Describes the New York State Library's planning process and visions for its future in networked services. Topics discussed include roles for the library in a networked environment; leadership in networked services and training; network navigation; organizational response; services to state agencies and local government; and public kiosk services.…

Examines issues of leadership as they relate to the new organizational structure in the University of Arizona library precipitated by the current economic crisis, changing information technology and automation opportunities, and changing user needs and expectations. Implications for user services are discussed, including needs assessment and…

Addresses training in the context of organizing and implementing a Total Quality Management (TQM) initiative. The customer service implications and relevant training or skill implications for the following phases are described: (1) exploration and commitment; (2) organizing for quality; (3) start up; and (4) expansion and integration. (Contains 18…

Describes the development of California Institute of Technology Libraries' local database of articles from science and engineering journals and its integrated document request and delivery feature. It is noted that not all journals received by the libraries are in the database, backfiles are limited, and coverage is not comprehensive. (five…

Describes a model of Total Quality Management (TQM) developed by the Association of Research Libraries. The issues, elements and processes of a comprehensive TQM-based transition, including commitment by management, linkage to organizational strategic planning, organizational culture, understanding customers, and quality teams are covered.…