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Direct linkHetzner, Stefanie; Gartmeier, Martin; Heid, Helmut; Gruber, Hans – Journal of Workplace Learning, 2009
Purpose: The purpose of this paper is to analyse employees' perception of a change at their workplaces and the requirements for learning, and factors supporting or inhibiting learning in the context of this change. Design/methodology/approach: Data collection included personal face-to-face semi-structured interviews with ten client advisors in the…
Descriptors: Banking, Content Analysis, Professional Development, Work Environment
