Social networking and other Web 2.0 technologies led the social whirl of the information industry. Publishers and librarians tried to keep their products and services relevant by mixing authoritative content with user involvement, but that was not enough. Enhancing interfaces, adding new forms of content, and making strategic acquisitions--all are…

Reviews automated-systems activities in libraries during the past year and profiles major vendors. Topics include new partnership arrangements driven by competition; library-systems revenues; Y2K issues; Windows-based interfaces; consulting; outsourcing; development trends; global system sales; and sales by type of library. (LRW)