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Williams, Gaye – Library Trends, 2002
Considers the impact of services public libraries provide to union members, particularly access to computers, based on experiences with the SEIU (Service Employees International Union). Topics include training; resources for families; education; and Locals Online, a program that provides training and Web content to SEIU local unions. (LRW)
Descriptors: Access to Computers, Access to Information, Family Needs, Labor Education
Peer reviewed Peer reviewed
Holt, Glen E. – Library Trends, 1996
Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution, anticipating new markets, defining library values and missions, information technology, training staff for the future, funding, partnerships, and…
Descriptors: Access to Computers, Access to Information, Change Strategies, Civil Liberties