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Peer reviewedHarris, Roma M.; Marshall, Victoria – Library Trends, 1998
In this study, 182 Canadian senior administrators, middle managers, and front-line librarians in public and academic libraries were asked to describe the nature of organizational change in their workplaces and how new technology affected the restructuring. Respondents agreed that financial pressure is driving most change and that technology is a…
Descriptors: Academic Libraries, Change Agents, Costs, Foreign Countries
Peer reviewedHolt, Glen E. – Library Trends, 1996
Discusses issues of quality in public libraries in light of changes in services resulting from social and economic changes. Highlights include quality strategies, the customer service revolution, anticipating new markets, defining library values and missions, information technology, training staff for the future, funding, partnerships, and…
Descriptors: Access to Computers, Access to Information, Change Strategies, Civil Liberties
