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Cue Representation and Situational Awareness in Task Analysis
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Carl, Diana R. – Performance Improvement Quarterly, 2009
Task analysis in human performance technology is used to determine how human performance can be well supported with training, job aids, environmental changes, and other interventions. Early work by Miller (1953) and Gilbert (1969, 1974) addressed cue processing in task execution and recommended cue descriptions in task analysis. Modern task…
Descriptors: Cues, Task Analysis, Human Factors Engineering, Performance Technology
The Behavior Engineering Model at Work on a Small Scale: Using Task Clarification, Self-Monitoring, and Public Posting To Improve Customer Service.
Austin, John; Olson, Ryan; Wellisley, Julie Ann – Performance Improvement Quarterly, 2001
Explains Gilbert's Behavior Engineering Model that can enable the success of novice performance engineers by prompting appropriate front-end analysis and describes a performance improvement project conducted in the customer service department at an insurance agency. Discusses task clarification, employee self-monitoring, and public posting of…
Descriptors: Behavior Change, Group Experience, Performance Technology, Task Analysis
The Implementation of an Electronic Performance Support System for Teachers: An Examination of Usage, Performance, and Attitudes.
Moore, Joi L.; Orey, Michael A. – Performance Improvement Quarterly, 2001
This study investigated how middle school teachers used an electronic performance support system (EPSS) and whether the use affected their work performance and attitudes toward computer technology. Discusses changes in task performance, change agents, collaborative design, technology support, training, computer accessibility, and implications for…
Descriptors: Access to Computers, Change Agents, Computer Attitudes, Computer System Design
The Effect of a Mastery Learning Technique on the Performance of a Transfer of Training Task.
Lee, Christopher D.; Kahnweiler, William M. – Performance Improvement Quarterly, 2000
Evaluated the effect of using the mastery learning techniques of self-directed feedback, reinforcement, and remediation of knowledge on the performance of a work-related task involving transfer of training. Supports the hypothesis that mastery learning would have a positive effect on transfer of knowledge from the classroom to a work-related task.…
Descriptors: Feedback, Hypothesis Testing, Mastery Learning, Performance Factors
Toward a Current, Comprehensive, Integrative, and Flexible Model of Motivation for Instructional Design
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Hardre, Patricia L.; Miller, Raymond B. – Performance Improvement Quarterly, 2006
Workplace motivation historically has been an HR function, with ID as a training function. This division produces a split between motivation and training, leaving them isolated from one another. Intervention design needs to include motivation throughout its phases, to maximize motivating opportunities for performance improvement. The current…
Descriptors: Instructional Design, Intervention, Motivation, Performance Technology
A Holistic Approach toward Motivation To Learn in the Workplace.
Kontoghiorghes, Constantine – Performance Improvement Quarterly, 2001
Identifies key variables within and outside the learning context that could affect motivation to learn during training. Bases the theoretical framework on sociotechnical systems, total quality management, and training transfer theories that could influence employee and organizational performance. Considers task autonomy, organization's orientation…
Descriptors: Ethics, Learning Motivation, Organizational Climate, Performance Factors