Provides background on concept mapping and discusses concept maps drawn by library science graduate students in a reference and information services course. Applications of concept mapping of significance to librarians--in reference service, instruction, and research--are considered. Several sample concept maps are included. (19 references) (MES)

Provides general guidelines for requesting and supplying interlibrary loan materials between libraries. The code does not prescribe the nature of interlibrary cooperation within formally established networks, but it may be used as a model for local, state, or regional codes. Sources of specific guidelines and procedures are contained in the…

Examines two traditional approaches to the measurement of library service--the gathering of circulation and reference statistics--and relates them in a statistical model in an attempt to define real standards against which a library's activity can be compared. Graphs comparing reference and circulation statistics are included. (Author/JD)

Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)

A better understanding of the reference process can result in better reference services. Seven models and flowcharts representing different approaches to reference work are reproduced and discussed. (4 references) (DH)

Discusses the need to reevaluate bibliographic instruction in academic libraries for an expanded online environment based on experiences at Moorhead State University (Minnesota). Topics addressed include the addition of databases to local online catalogs; student searching; search patterns; database characteristics; student search skills; library…

Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)

Presents results of managerial rotation program (librarians take turns on two-year cycle serving as department head) in medium-sized academic library reference department. An assessment of both the advantages and disadvantages of such a plan examines impact of this innovative and collegial management technique on staff, library, and patrons. (7…

Discusses a model telephone reference service focusing on the application of library experience to the design of an online system. The inclusion of current ready reference materials in the database of future automated systems is suggested, and 11 references are listed. (RAA)

Discusses differences between e-mail reference interviews and those conducted using other media; presents a taxonomy of approaches to e-mail interviews; and introduces a model e-mail interview, based on a project at the University of Maryland's College of Library and Information Services. (Author/LRW)

Discussion of theoretical considerations and practical factors relating to use of library reference service highlights factors involved in desk approachability--need, communication and promotion, physical arrangement of department, positioning (which gives the product a clear image communicating its purpose or use), psychological cost (personal…

Presents a four-step model for "planning" or "forecasting" future of adult services in public libraries: (1) identification of forces at work; (2) analysis of probable impacts of one force upon another; (3) identification of preferred (and rejected) elements of future with forces that control elements; and (4) strategies to be…

Presents objectives developed by a subcommittee of the American Library Association to be used as a guide for the development of new training and continuing education programs for interlibrary loan personnel. Five main areas of interlibrary loan practice are addressed: (1) codes, (2) borrowing procedures, (3) lending procedures, (4) copyright, and…

Public librarians in Quebec were surveyed to compare their orientation toward a field-specific model of professionalism with their orientation toward a traditional model based on traits derived from other professions. Results indicate that they had a stronger orientation toward the field-specific model to measure the level of professionalism in…

Reviews theory and research findings concerning service organizations, develops a model of the library reference process, and summarizes the results of a partial test of the model in five academic libraries in northern California. The roles of clients and service providers are explored, and variables that influence service outcomes are discussed.…