Introduces the idea of a smart documentation system (SDS). Argues that an SDS will be more useful for providing interface that allows the user to describe problems using natural language. Describes a computational linguistic system that could provide the basis for such an interface, and the basic design of an SDS that would incorporate such an…

Outlines the fields that can contribute research results to a theoretical understanding of broad goals that can govern design choices in on-line documentation. Suggests five theoretical precepts and pulls together research pertinent to the four main forms of on-line documentation: tutorials, assistance, messages, and modes of control. (HTH)

Examines the collegiate version of "Writer's Workbench" (a computer program that analyzes the surface elements of students' writing and provides feedback to assist in revision) on the writing of sophomore technical writing students. Concludes that "Writer's Workbench" can be an effective but limited tool for technical writing…

Reviews pertinent research and suggests theoretical precepts that can serve as guiding principles in making decisions about the design of on-line documentation. (FL)

Presents 48 annotations of journal articles reporting research on using computers to teach technical and business writing published between 1984 and 1990. Arranges it to assist teachers in incorporating this research in the classroom. Covers past research, effect of computers on student attitudes, use of word processors, collaborative writing with…