Who isn't familiar with McDonald's? Its golden arches are among the most recognizable brand icons in the U.S. What many are less familiar with is the methodical and distinguished learning and development that supports that brand. Training that begins by preparing employees to serve customers at the counter, and extends to programs that help…

Typical on-the-job training is unstructured, inconsistent, and slow, yet it accounts for about 80 percent of learning that will occur on the job. More time should be devoted to planning problem-centered training programs and less to formal training. (JOW)